how to set status after customer answer

[xep22]

hello,

how do i set what status a ticket should receive after a customer has responded to it ?

[Klemen]

Look into reply_ticket.php, the $ticket['status'] contains the status.

Make sure you document your changes thoroughly (or use versioning software such as Git) or you will have a hard time upgrading your help desk with all the changes.

[xep22]

thanks