Can I send an email and have a ticket created WITH certain values being set?

[egalli]

Hello!
I have email piping working great with my installation.
Emails come in, and generic tickets get created.

Does anyone know if there is a way for email piping to scrape form variables like CATEGORY, or CUSTOMER, or PRIORITY
out of an email subject or body that will create the ticket and set these fields? I'd like to try and create tickets
(via email) and set these for certain repetitive type requests that come in.

Thanks in advance!

[Klemen]

There's no built-in way to do that.

You would have to mark the custom data somehow then parse it using regex for example.

Not something we can help with so if you are not familiar with PHP/regex I recommend hiring a PHP developer to help you, for example by posting a project to sites like upwork.com or freelancer.com

[egalli]

Thanks for the reply. Much appreciated.
I will get my developer involved.