save time when writing a note

Helpdesk for my helpdesk software

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michalhana99
Posts: 33
Joined: Thu Dec 02, 2021 1:05 pm

save time when writing a note

Post by michalhana99 »

Is it possible to save the technician's time on the ticket even when writing a note?
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: save time when writing a note

Post by Klemen »

At the moment no, you'd have to manually adjust "Time worked" for the time spent writing the note.
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