Email Delay of 30 minutes

[simonappleyard]

Hi,

We use Hesk Helpdesk here, and it is bound to an Office 365 email account, when users raise tickets via email it takes 30 minutes to appear in the Helpdesk which for me is too long a lag - has anyone else come across this, and is there a workaround/fix?

Thanks in advance.

Simon

[Klemen]

This means the cron job for your hesk_imap.php or hesk_pop3.php script (whichever you use) is set to 30 minutes or so.

You can safely reduce the cron job to run every 5 minutes; check with whoever set up the cron job for you.

[simonappleyard]

That's great - I will - thank you!