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E-Mail Notification
Posted: Thu Jul 29, 2021 11:00 am
by benny121312
I want to Turn Off the Notification of a Created Ticket that Hesk get via Imap.
So the Customer dont get the E-Mail that a Ticket was Created.
Is This Possible?
Thx
Re: E-Mail Notification
Posted: Thu Jul 29, 2021 8:04 pm
by Klemen
You can disable all new ticket notifications in Admin > Settings > Email > Notify customers when:
To turn it off for IMAP fetched tickets only, you will need to modify file in/mail/hesk_imap.php:
1. backup old file
2. open it in
Notepad++
3. just below
add
4. save, upload and test
Re: E-Mail Notification
Posted: Fri Jul 30, 2021 7:06 am
by benny121312
thx that was it.
Antoher question.. i want if i answer a ticket as a stuff, that the customer will see this:
---------please answer above this line------------
Dear...
message
signature
but i cant get the please answer.. that everything underneath it will delete in the ticket. If you understand what i mean.
Thx
Re: E-Mail Notification
Posted: Fri Jul 30, 2021 8:08 am
by Klemen
Sorry, can you explain a bit more about what exactly you want and what happens instead?