E-Mail Notification

[benny121312]

I want to Turn Off the Notification of a Created Ticket that Hesk get via Imap.
So the Customer dont get the E-Mail that a Ticket was Created.
Is This Possible?

Thx

[Klemen]

You can disable all new ticket notifications in Admin > Settings > Email > Notify customers when:

To turn it off for IMAP fetched tickets only, you will need to modify file in/mail/hesk_imap.php:
1. backup old file
2. open it in Notepad++
3. just below

Code: Select all

$set_priority = -1;

add

Code: Select all

$hesk_settings['notify_new']=0;

4. save, upload and test

[benny121312]

thx that was it.

Antoher question.. i want if i answer a ticket as a stuff, that the customer will see this:

---------please answer above this line------------
Dear...

message

signature

but i cant get the please answer.. that everything underneath it will delete in the ticket. If you understand what i mean.

Thx

[Klemen]

Sorry, can you explain a bit more about what exactly you want and what happens instead?