[Solved] Need help on email notification problem

[oliver139]

PHP version: 7.2
Hesk version: 3.2.2

So I have configured the SMTP setting and it said success on testing. On the other hand, I can receive emails when new ticket is created.
However, I can't receive any email when the customer reply the ticket.

I did tick all the notifications under my profile:


Any help or idea to fix this please?

[Klemen]

If you do receive some emails, but not all of them, then they are most likely being lost in spam filters somewhere.

The exact same function is used to send emails for a new ticket and those for customer replies.

[oliver139]

If you do receive some emails, but not all of them, then they are most likely being lost in spam filters somewhere.

The exact same function is used to send emails for a new ticket and those for customer replies.

Yes, I saw this in the knowledgebase. But in fact, I checked several accounts and found it is just my stupid mind.
I thought the setting is "Assign to Me" & "Any ticket", where it is actually "Assign to Me" & "Unassigned".

Anyway, thanks for your kind reply
Sorry for a stupid question