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E-mail font

Posted: Tue Mar 09, 2021 3:43 pm
by User21
Hi,

If users send an e-mail to contact@domain.com they get an automatic e-mail back with standard information and a ticket number. The e-mail that they receive is standard, text only. Im searching to change the font the e-mail is being send in, some e-mail clients makes the e-mail text a bit ugly so i want to create my own standard, i have searched all the CSS files but i can't find anything style-related to the e-mails that are being send.

Could anyone give ma a direction where to search? Is there anyway to change the layout of the e-mails?

- User21

Re: E-mail font

Posted: Tue Mar 09, 2021 4:54 pm
by Klemen
Hesk sends plain-text emails so the font cannot be customized - it's set to whatever the email client's default font is.

We'll be adding support for HTML-emails in one of the next updates. That will give you more control of the look and feel of your emails.

Re: E-mail font

Posted: Mon Mar 15, 2021 1:56 pm
by User21
Klemen wrote: Tue Mar 09, 2021 4:54 pm Hesk sends plain-text emails so the font cannot be customized - it's set to whatever the email client's default font is.

We'll be adding support for HTML-emails in one of the next updates. That will give you more control of the look and feel of your emails.
Thanks for your reply, great to know! Can't wait for the update haha