add time when adding notes

[paresh90]

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just how the time gets added when adding a responce is it possible to add that time when adding a note.

for example someone submites a ticket saying emails are not working.
i would send a responce that i want them to respond to - they get an email saying message has been added
but then i want to just add notes like "i have checked this and that" but then add that time spent to the ticket

[Klemen]

Not automatically, but you can click on "Time worked" in Ticket details column when viewing a ticket and manually adjust the time.