Script URL: https://www.ncrs.org/helpdesk/
Version of script: 3.1.2
Hosting company: LiquidWeb
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Canned response
Write your message below:
I need to edit one of my "canned responses" I created in previous versions. I have searched everywhere in the admin pages to find where the canned responses are created or edited. The ones I have still work, but I can't create new ones or edit the older ones I have.
Can't find Canned Responses in new version
Moderator: mkoch227
Re: Can't find Canned Responses in new version
Canned responses in 3.1.2 live under "Templates" > "Responses" in the left sidebar.
Mike, Lead Developer of
HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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Re: Can't find Canned Responses in new version
Thanks,
I thought I had looked everywhere.
I thought I had looked everywhere.