Close ticket without mail

Helpdesk for my helpdesk software

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TuberPlays
Posts: 4
Joined: Sun Jun 14, 2020 3:44 pm

Close ticket without mail

Post by TuberPlays »

Hey there,

is there any was to configure HESK (V 3.1.2) to close a ticket without the closing mail to the customer?

Thanks!
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Close ticket without mail

Post by Klemen »

Admin panel > Settings > Email > Notify customers when > uncheck "A support ticket is marked Resolved" then save changes.
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