question about keywords

[alexk80]

Hi!
Sorry if here is not right place for my question, but searching in hesk knowledgebase and this forum doesn't bring any result.
My proglem: we faced with a need to use keywords for navigation. I create some articles, assign the keywords, and can't find anything using them.
My questions:
1. How to do navigate by keywords?
2. Is it possible to marks tickets with keywords?
Thanks a lot!

[Klemen]

Keywords are used (together with article title and contents) to find knowledgebase articles. If you aren't getting any results, try adding several more unique/different articles (see this).

Tickets don't have keywords, but you can search for the using the "Find a ticket" form at the bottom of the Tickets (home) page.