Pop3 permissions issue

[esmith]

Hesk Version: 3.1.0
PHP Version 7.3.21

What terms did you try when SEARCHING for a solution:
default category
category change
general tickets
pipe 3 email access

Write your message below:
I am not sure if this is a bug or I just don't understand how it works. When a ticket comes in through pop3 it is automatically put in the general category. The only users that can see this are admin users and you can't assign it to anyone but other admin users. Once you change the category though it opens it to all users even though other permission groups have access to general. It works fine if a user manually creates the ticket using the create ticket form.

[Klemen]

The first thing you should do is upgrade to the latest version as bugs do get fixed in updates.

If that doesn't solve the issue I would need admin access to your help desk to run a few tests and see what is going on. If you can give me that, please send login details in a private message.