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Problem with replay with Outlook

Posted: Wed May 13, 2020 11:58 am
by marcinb
Hello,
I have a problem, if I reply to an email retaining #ID from Outllok, hesk creates a new ticket instead of joining the this case ??

Can you help me ??

Re: Problem with replay with Outlook

Posted: Wed May 13, 2020 3:41 pm
by Klemen
Please try searching, there have been threads about this before. For example: viewtopic.php?t=4520

Re: Problem with replay with Outlook

Posted: Thu May 14, 2020 4:20 am
by marcinb
Sorry,
Thanks,