Problem with replay with Outlook
Posted: Wed May 13, 2020 11:58 am
Hello,
I have a problem, if I reply to an email retaining #ID from Outllok, hesk creates a new ticket instead of joining the this case ??
Can you help me ??
I have a problem, if I reply to an email retaining #ID from Outllok, hesk creates a new ticket instead of joining the this case ??
Can you help me ??