Problem with replay with Outlook

Helpdesk for my helpdesk software

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marcinb
Posts: 10
Joined: Wed May 13, 2020 11:26 am

Problem with replay with Outlook

Post by marcinb »

Hello,
I have a problem, if I reply to an email retaining #ID from Outllok, hesk creates a new ticket instead of joining the this case ??

Can you help me ??
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Problem with replay with Outlook

Post by Klemen »

Please try searching, there have been threads about this before. For example: viewtopic.php?t=4520
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marcinb
Posts: 10
Joined: Wed May 13, 2020 11:26 am

Re: Problem with replay with Outlook

Post by marcinb »

Sorry,
Thanks,
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