HESK 3.0.3 - Unable to add custom status

[arecano]

Script URL: http://support.scitalia.it
Version of script: 3.0.3
Hosting company: SC ITALIA SRL
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: statuse, statuses, log, debug

Write your message below:
Hello everybody!
First of all, thanks for developing an helpful tool like HESK!
I've succesfully upgraded to version 3.0.3 from 2.8.4, and I am currently unable to create "custom statuses" for my tickets.
The system gives me an error regarding "mandatory fields not filled, in details the error is:
"Mandatory fields not filled: Write status name"

How can I solve it? Is it something missing in my installation?

Thanks in advance,
Alessandro Recano

[arecano]

Hi everybody,
just for information: changing "Multilanguage support" to false I successfully created custom statuses for tickets.

Thanks
AR

[Klemen]

This is indeed an issue, thanks for reporting it.

This should fix it (upload the custom_status.php file to your admin folder):
https://hesk.com/extras/hesk3/hesk303-c ... s-name.zip