The drop-down field don't work

[Paula Motorbike]

Version of script: 3.0.0

Hello. First of all, thank you for the script. Is very helpful

I detect one bug with the drop-down fields. You can select one option but this option no appears select when you save. Always you can see the first option that you have.

Please can you review this bug?

Thanks in advance

[Klemen]

Could you try updating to version 3.0.1 (released earlier today) and see if that works for you?

If not, please provide exact instructions on where this happens.

[Paula Motorbike]

Thanks for your fast answer. I've tried with your demo because now I'm not in my computer and nothing change. The problem persist.

When you select option 2 in the custom field and press save not save this option.

I hope that you can understand the problem.

Thanks in advance

[Klemen]

Can you make a screenshot of this?

What browser are you using?

[Paula Motorbike]

Many thanks Klemen for your answer.

Attach two screenshots with the problem.
In the first one you can see that I have changed the drop down to option 2



After saving the changes it does not show option 2. It does not save the changes



I work only with Linux and the browsers that I have installed are chromium and firefox. (The problem does it in both)

If you need more information let me know.

[Klemen]

You are correct, it's a bug. Thanks for reporting it.

We'll prepare a fix in the following days and release an update.

[Klemen]

Fixed in 3.0.2: viewtopic.php?f=13&t=6517

[Paula Motorbike]

I have notice that it is solved in the new version. Thank you!

[compsolbarrow]

Slight issue also with drop down boxes and custom fields. The full custom field name is not shown on a new customer ticket. However if logged in as admin and submit a new ticket on behalf of a customer it displays fine. Any ideas how to fix this?

[Klemen]

Could you provide a screenshot of the issue, please (or send a real-life URL with the issue to me in a private message)?

[compsolbarrow]

Please see below for a screenshot of the issue as requested:



In the admin mode when adding as customer it displays correct as shown below:




Thank you for your help with this issue.

[Klemen]

Ah, I see.

Try this: https://hesk.com/extras/hesk3/hesk302-cf-full-names.zip

Upload the "custom-fields.php" file to your HESK /theme/hesk3/customer/util folder.

[compsolbarrow]

Many thanks for your help this has fixed the problem.