PHPJunkyard support forum

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What terms did you try when SEARCHING for a solution: priority, change priority, customer priority

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I have been using HESK for a few years now and love how easy some of it is to reconfigure. However, certain functions I can't seem to add/redesign to my specifications. Example I would like to change the number of priorities, the names of some of the priorities, add and remove some to fit exactly how I could like. There is a section to do this with categories, but to do a priority seems like it's meant to be very static.

I browsed through all the settings file and can't seem to find what I am looking for. Any ideas?

All help is appreciated in advance, also I apologize if I am reposting something already in the forums that I just missed with my search criteria.

You're right, priorities are currently built-in statically.

You can modify their names with a custom-text.php file:
https://www.hesk.com/knowledgebase/?article=88

However, adding new ones is not trivial in Hesk 2.x and would require a lot of changes in a lot of places. Honestly, I just never got around to changing that. It will be changed in the future at some point, but can't really give any guarantees when.

Thanks for the reply. I am more worried about the adding/removing entirely of priorities rather than the renaming process but neither request is exactly an emergency or anything.

Thanks for all your help and I will keep an eye out for future updates.