how to integrate the way hesk works into everday life?

[tcvit]

Hello,
HESK is fast and small. I like that.
I need it for a part-time job.
But I don't get along with the way it works yet.
I don't have a real login for employees (not agents!).
How did you integrate this into your everyday life?
What prevents others from getting their tickets?
Aren't the employees confused?
Do they only answer your ticket mails?

[Klemen]

Hesk was specifically designed as a public help desk with only staff accounts - everyone else can submit and view tickets without registering or having to log in. The reason is people are fed up with having to register and login to all the websites they use.

The way this works is when someone submits a ticket, they get a random ticket tracking ID (something like H55-A54F-W8TG) which actually serves as a password to view the ticket. Except for staff, only those who know the tracking ID (and submitter's email address) are able to view the ticket.

I understand in some situations customer accounts are desired or even required. They will probably be added to Hesk as an option along the way. However, if that's a feature you can't work without, your best bet would probably be to find a solution that has them included already.

[tcvit]

Thank you very much for your answer.
I ended up looking for HESK again and again, because it is slim and fast.
Alternatives could always do a thousand things more.