Mods for HESK 2020.1.1/2021.1.0 Known Issues

[mkoch227]

Below is the current list of known issues in Mods for HESK 2020.1.0 and 2021.1.0. Please do not open a separate topic, unless the workaround posted does not work for you.

Problem: Emails include random gibberish such as "Content Type multipart alternative boundary"
Solution:
- Open inc/email_functions.inc.php in a plaintext editor, such as Notepad++
- Find:

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$headers .= "MIME-Version: 1.0";

- Replace with:

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$headers .= "MIME-Version: 1.0\n";

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Problem: Emails fail with error "Error: 554 Transaction failed: Duplicate header 'MIME-Version'"
Solution:
- Open inc/email_functions.inc.php in a plaintext editor, such as Notepad++
- Find:

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// Send the e-mail using SMTP
$headersArray = array(
    "From: $hesk_settings[from_header]",
    "To: $to",
    "Reply-To: $hesk_settings[from_header]",
    "Return-Path: $hesk_settings[webmaster_mail]",
    "Subject: " . $subject,
    "Date: " . date(DATE_RFC2822),
    "Message-ID: " . hesk_generateMessageID(),
    "MIME-Version: 1.0",
);
array_push($headersArray, "MIME-Version: 1.0");

Delete this line:

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array_push($headersArray, "MIME-Version: 1.0");

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Problem: Creating a new ticket results in the following error in debug mode:

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Unknown column 'assignedby' in 'field list'

Workaround: Disable "email verification required for new tickets" in Helpdesk settings