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Hello everybody
I know these features are available already since a while but I just installed the newest version and came to this settings.
Can anybody explain me what's the difference between mail piping and fetching? I activated both in my installation and it seems to work to create tickets from mails.

It's two different ways to do the same thing.

In email piping the server is setup to send incoming emails to a script instead of to a mailbox.

In POP3/IMAP fetching, the server sends mail to a mailbox. Hesk connects to the mailbox and downloads (fetches) the mail.

Email piping is usually faster (no time delay), but is more tricky to setup on some servers.

https://www.hesk.com/knowledgebase/?article=58
https://www.hesk.com/knowledgebase/?article=91

thank you very much for explaining the differences. Now everything is clear for me. I use fetching now as it seems to work without any problems.