Difference between email Piping and Fetching

[gabberkopf]

Script URL:
Version of script: 2.8.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

Hello everybody
I know these features are available already since a while but I just installed the newest version and came to this settings.
Can anybody explain me what's the difference between mail piping and fetching? I activated both in my installation and it seems to work to create tickets from mails.

[Klemen]

It's two different ways to do the same thing.

In email piping the server is setup to send incoming emails to a script instead of to a mailbox.

In POP3/IMAP fetching, the server sends mail to a mailbox. Hesk connects to the mailbox and downloads (fetches) the mail.

Email piping is usually faster (no time delay), but is more tricky to setup on some servers.

https://www.hesk.com/knowledgebase/?article=58
https://www.hesk.com/knowledgebase/?article=91

[gabberkopf]

thank you very much for explaining the differences. Now everything is clear for me. I use fetching now as it seems to work without any problems.