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What terms did you try when SEARCHING for a solution: copy ticket

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When I attempt to Copy Ticket, the only details copied over to the new ticket are the name and email. Is this by design or can I add additional fields?

There's no "Copy ticket" functionality in Hesk, are you using a modification?

There is a "Copy Ticket" functionality in Mods for HESK. Everything except the subject and message are copied over to the new ticket form.

Since I have been using Mods for Hesk from the beginning, I've lost track of what is and is not included.

When I hover over the Copy Ticket button, The link info shows there is an attempt to copy all info over. However, only the Name and address appear in the new ticket.

These are the link details from a test ticket you see when hovering over the Copy Ticket button:

https://testdomain.com/helpdesk/admin/n ... 03/26/2019