Cannot Edit "Custom Field" Values

[dboulineau]

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I have created a custom field in HESK 2.8.2 (using unique name, but default values). I am unable to edit the data within the custom field.

I can see the item in Tools > Custom Fields > Active custom fields, but cannot perform any edits. No error message is generated nor seen.

[Klemen]

Please provide more information and possibly a screenshot; what filed type are you using, what data you enter, what is displayed, ...

The more complete and specific data you can provide, the faster we can help.

[dboulineau]

We are creating a new installation of HESK (upgrade from 2.2 to 2.8.2, PHP version 5.3.10, MySQL version 5.5.29).

We created a New Custom Field to store the location of the ticket customer (created via Tools < New custom field). The values were Field Name: Location, Type: Text field (drop down selected value), Max length: 255 (default), Default value: Other, Visibility: Public, Required: Yes, Location: Before Message, Category: All.

In version 2.2, we edited the options of the custom field to create a list of Locations. In 2.8.2, we created the field, it appears in tickets, and it appears in tickets being edited (error thrown if the field is left blank). We are unable to Edit the options of the custom field to create a list of locations. When we select the "edit" button, nothing happens. No list, no error.

I do not see where I can attach screen shots to this ticket and I do not have a site for image storage.

[Klemen]

Thanks for the improved description of the problem.

That's strange - when clicking the Edit button the form should be populated with that field's information.

Any chance you can give me admin access to your help desk (in private message)?

[dboulineau]

The instance of HESK is on an isolated network so connecting to it is not feasible.

Is there a debug option for HESK?

[Klemen]

You can turn Debug mode on in settings > Helpdesk tab.

However, the "edit" button is a simple html link so no idea what is going on in your case without a "hands on" test.

Does it work fine for you in the demo? https://www.hesk.com/demo/admin/custom_fields.php

[dboulineau]

The light dawns.

In 2.8.2 the Option "Edit" allows you to edit the data of the custom field. In 2.2, "Edit" opened a new window that allowed the entry of data to be used in a pull-down in the custom field.

Is there a similar capability in 2.8? We used the location field as part of our reporting in 2.2. I'm not seeing a similar capability in 2.8.

[Klemen]

If you want to edit the data for each individual ticket:
- login to admin panel
- view a ticket
- click the topmost "Edit" button to edit the ticket

If you want to edit default data/custom field settings, go to:
- login to admin panel
- in the top menu click "Tools"
- go to "Custom fields"
- find "Active custom fields" at the bottom
- in the "Options" column, click the yellow edit icon

[dboulineau]

Done and Done!

Please mark this one as [RESOLVED].

The PEBKBAC error came from selecting "Text filed" versus "Select box" as the type of data. Once I switched to "Select" I could created/edit the field I needed.

Thank you for your patience and assistance.