found two bugs

[HeskPro]

Good day, found two bugs (v.2.8.2) that go back to the old versions of HESK.
If possible, please fix it!))
1. When I search for tickets by owner (section "Find a ticket" ...I define all the tickets attached to it), then in the output line of the results displays all the pages with this query, but when I go to 2..3 and other pages-constantly displays an error from the database.
Checked a lot of times. Error somewhere in the HESK code.
Please fix it )




2. Section "Show tickets". When I press "More option"...select the desired settings and then save them by pressing "Make this my default view". We constantly update HESK displayed all options (pressed option "more option" and not hidden .)
How to make hide (Less option) after you save the custom settings. Should refresh the page and all strays (More option always on display)!

[Klemen]

Thanks for taking the time to report bugs you find and for the screenshots, these help a lot.

1) this is indeed a bug and it will be fixed in 2.9.0

As a temporary fix, you can open your inc/ticket_list.inc.php file and find this code:

Code: Select all

$query .= '&category='.$category;

That code is 4 times in the file. Just below 2nd and 4th occurrence of that code, add this code:

Code: Select all

$query .= '&owner='.$owner_input;

2) this happens because Hesk remembers the last state of the form when you save default settings.

To hide the options by default, do this:
1. open admin main page
2. click "More options" link
3. select "Make this my default view"
4. click "Less options" link
5. click "Show tickets" button

[HeskPro]

Yes, it's work it. Thanx! I loves HESK and very best fan Hesk's!
Very waiting for the new version) Thank you for making HESK better! I will help as much as possible!
Plz, I would like to see a Mini notepad (to-do list for admins/staff) in HESK in the future .
Let's make it better together!)))