PHPJunkyard support forum

Hi,

I need a help, is it possible to add a customer search page and based on the result we can create a new ticket.

Is it possible and where we can add this. Means what are the pages we need to edit.

Kindly suggest.

Ex: If support we search our customer name in our database through HESK and if search found create a ticket with that search results.

Need support where and what pages needs to edit to include this feature/custom page.

Thank you

That's not something built-in. You will most likely need to hire a PHP developer to help you code such functionality.

Thank you.

Is it possible to call the create ticket page from any external page and which page needs to call.

Kindly help.

Regards

Benito

I don't understand your question?

You can just link to helpdesk/index.php?a=add to open the submit a ticket page.

Dear Klemen,

We have our own customer database and there is a page to check the customer details.

If we search a customer details in our own page we will get the customer details. Is it possible to create a ticket through our own page in HESK for those customer who ever we search in our page.

1. We will search a customer data in our page
2. We can found the customer details in our page
3. we wants to create a ticket for those customer in HESK through our OWN search page.


Is it possible. If yes which page we have to link with our page to create a ticket.
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Second option is:

Is there any possibilities to include our OWN search page into create ticket page so based on the search we need to create a ticket.

Please suggest

Thank you.

Again, that's not something built-in. You will most likely need to hire a PHP developer to help you code such functionality.

Mods for HESK by Mike has a REST API available, maybe you (your developer) could use that to submit tickets from your own pages.

But like said, this is something that needs to be integrated by you; such customization is out of the scope of my support.

Thank you Kleman. Let us try this REST API .

Ben