New custom page

[tuneup]

Hi,

I need a help, is it possible to add a customer search page and based on the result we can create a new ticket.

Is it possible and where we can add this. Means what are the pages we need to edit.

Kindly suggest.

Ex: If support we search our customer name in our database through HESK and if search found create a ticket with that search results.

Need support where and what pages needs to edit to include this feature/custom page.

Thank you

[Klemen]

That's not something built-in. You will most likely need to hire a PHP developer to help you code such functionality.

[tuneup]

Thank you.

Is it possible to call the create ticket page from any external page and which page needs to call.

Kindly help.

Regards

Benito

[Klemen]

I don't understand your question?

You can just link to helpdesk/index.php?a=add to open the submit a ticket page.

[tuneup]

Dear Klemen,

We have our own customer database and there is a page to check the customer details.

If we search a customer details in our own page we will get the customer details. Is it possible to create a ticket through our own page in HESK for those customer who ever we search in our page.

1. We will search a customer data in our page
2. We can found the customer details in our page
3. we wants to create a ticket for those customer in HESK through our OWN search page.


Is it possible. If yes which page we have to link with our page to create a ticket.
---------------------------------------------------------------------------
Second option is:

Is there any possibilities to include our OWN search page into create ticket page so based on the search we need to create a ticket.

Please suggest

Thank you.

[Klemen]

Again, that's not something built-in. You will most likely need to hire a PHP developer to help you code such functionality.

Mods for HESK by Mike has a REST API available, maybe you (your developer) could use that to submit tickets from your own pages.

But like said, this is something that needs to be integrated by you; such customization is out of the scope of my support.

[tuneup]

Thank you Kleman. Let us try this REST API .

Ben