Mail 4 categories

Helpdesk for my helpdesk software

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Ug24
Posts: 4
Joined: Mon Jul 09, 2018 9:54 pm

Mail 4 categories

Post by Ug24 »

hello, I have created several categories that can be sorted Tickets. Is it possible to create the categories directly via an e-mail address in the respective categories? At the moment, I have only found a way to create an e-mail address in whose inbox all tickets arrive.
Klemen
Site Admin
Posts: 10144
Joined: Fri Feb 11, 2005 4:04 pm

Re: Mail 4 categories

Post by Klemen »

Only if you manually make multiple copies of hesk_pipe/pop3/imap files. This has been explained before somewhere on the forum, please try searching for multiple emails.
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Ug24
Posts: 4
Joined: Mon Jul 09, 2018 9:54 pm

Re: Mail 4 categories

Post by Ug24 »

Hello,

I found it. Maybe it would still be a suggestion for an upcoming version to solve this via the web interface ...
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