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Email Piping/Fetching not working
Posted: Fri Jun 22, 2018 3:05 pm
by jorge28
Hey guys,
I configured HESK for email piping, first I setup an IMAP email to get email from, test showed it was working fine, but tickets were never created, so I disabled IMAP and configured POP instead, test also showed as working, but received the same result, no tickets created.
Lastly, I read the readme.html file and put the From: in the settings to be the same mailbox and disable piping to have it just fetch via POP or IMAP and nothing gets created.
What can I be missing?
Thanks.
Re: Email Piping/Fetching not working
Posted: Fri Jun 22, 2018 3:51 pm
by mkoch227
Did you properly configure piping to pipe the emails to a script? The HESK knowledgebase has a bunch of information on piping at
https://www.hesk.com/knowledgebase/index.php?article=58.
Follow the steps in the knowlegebase and see if that fixes your issue.
Re: Email Piping/Fetching not working
Posted: Fri Jun 22, 2018 3:58 pm
by jorge28
I finally got it using a cron job to fetch via pop every few minutes.
Thanks.
Re: Email Piping/Fetching not working
Posted: Tue Aug 14, 2018 5:28 pm
by jorge28
Hello Klemen,
I had to re-install/configure HESK because my server crashed, but now I have IMAP fetching on, username, password, server configured, but when I run inc/mail/hesk_imap.php I get this:
Code: Select all
<pre>Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Invalid credentials (Failure)</pre>
<pre>Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Invalid credentials (Failure)</pre>
<pre>Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)</pre>
When I test the settings in settings it says they are successful, what can be wrong here?
Thanks.
Re: Email Piping/Fetching not working
Posted: Tue Aug 14, 2018 7:12 pm
by Klemen
First I would make sure you have the latest Hesk version installed.
Second, I would go to the settings, disable IMAP, save settings, enable IMAP, save settings.
Then try again.
Re: Email Piping/Fetching not working
Posted: Tue Aug 14, 2018 10:44 pm
by jorge28
Never mind, I put the password again and it worked.