Email Piping/Fetching not working

[jorge28]

Hey guys,

I configured HESK for email piping, first I setup an IMAP email to get email from, test showed it was working fine, but tickets were never created, so I disabled IMAP and configured POP instead, test also showed as working, but received the same result, no tickets created.

Lastly, I read the readme.html file and put the From: in the settings to be the same mailbox and disable piping to have it just fetch via POP or IMAP and nothing gets created.

What can I be missing?

Thanks.

[mkoch227]

Did you properly configure piping to pipe the emails to a script? The HESK knowledgebase has a bunch of information on piping at https://www.hesk.com/knowledgebase/index.php?article=58.

Follow the steps in the knowlegebase and see if that fixes your issue.

[jorge28]

I finally got it using a cron job to fetch via pop every few minutes.

Thanks.

[jorge28]

Hello Klemen,

I had to re-install/configure HESK because my server crashed, but now I have IMAP fetching on, username, password, server configured, but when I run inc/mail/hesk_imap.php I get this:

Code: Select all

<pre>Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Invalid credentials (Failure)</pre>
<pre>Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Invalid credentials (Failure)</pre>
<pre>Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)</pre>

When I test the settings in settings it says they are successful, what can be wrong here?

Thanks.

[Klemen]

First I would make sure you have the latest Hesk version installed.
Second, I would go to the settings, disable IMAP, save settings, enable IMAP, save settings.
Then try again.

[jorge28]

Never mind, I put the password again and it worked.