Gsuite activation and email stopping

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caygri
Posts: 64
Joined: Sun Jul 23, 2017 12:56 pm

Gsuite activation and email stopping

Post by caygri »

Hello,

yeasterday i activated Gsuite from my domain and Hesk stop working.

Pipeing is stopping.
And client not receive email notification. What I can do?

The error is:

Code: Select all

#0 /var/www/vhosts/caygri.com/supporto.caygri.com/api/BusinessLogic/Emails/EmailTemplateParser.php(132): errorHandler(8, 'Undefined index...', '/var/www/vhosts...', 132, Array)
#1 /var/www/vhosts/caygri.com/supporto.caygri.com/api/BusinessLogic/Emails/EmailTemplateParser.php(82): BusinessLogic\Emails\EmailTemplateParser->parseSubject('[#%%TRACK_ID%%]...', Object(BusinessLogic\Tickets\Ticket), 'Italiano', Array, Array)
#2 /var/www/vhosts/caygri.com/supporto.caygri.com/api/BusinessLogic/Emails/EmailSenderHelper.php(44): BusinessLogic\Emails\EmailTemplateParser->getFormattedEmailForLanguage(2, 'it', Object(BusinessLogic\Tickets\Ticket), Array, Array)
#3 /var/www/vhosts/caygri.com/supporto.caygri.com/api/Controllers/Tickets/ResendTicketEmailToCustomerController.php(72): BusinessLogic\Emails\EmailSenderHelper->sendEmailForTicket(2, 'Italiano', Object(BusinessLogic\Emails\Addressees), Object(BusinessLogic\Tickets\Ticket), Array, Array)
#4 /var/www/vhosts/caygri.com/supporto.caygri.com/api/Link.php(220): Controllers\Tickets\ResendTicketEmailToCustomerController->get('100')
#5 /var/www/vhosts/caygri.com/supporto.caygri.com/api/Link.php(113): Link::callFunction('Controllers\\Tic...', Array, 'GET', Array)
#6 /var/www/vhosts/caygri.com/supporto.caygri.com/api/index.php(226): Link::all(Array)
#7 {main}
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Gsuite activation and email stopping

Post by mkoch227 »

The error below is unrelated to switching your email to Gsuite; that error is occurring before the email is even being sent to the mail server. It's an issue I have on my to-do list, but haven't had a chance to look at yet.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
caygri
Posts: 64
Joined: Sun Jul 23, 2017 12:56 pm

Re: Gsuite activation and email stopping

Post by caygri »

hello,

did you fix? Now is possible use gsuite email?
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