The first i a anti robotic image like phpbb or many other forums have to run against spam bots.
And the second is an feature that allows admins/mods to turn of the option to re-open an ticket again when he answered it so the customer cant post new requests in this ticket.
At least i gotta say you help desk is great and the very best throuh all the bull sh*t i searched through. And the best is.. yours is for free. Thank you.
