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ERROR: Please select Hesk language

Posted: Thu Oct 19, 2017 9:16 pm
by abarry81
I am trying to setup Hesk and when I try and change settings and save them, I keep getting an error saying:

Please select Hesk language

I click on the dropdown and nothing shows next to default language. When I click on Test language folder I also get:

/language
|-> /en
|-> text.php: OK (English)
|-> /emails: ERROR
|----> MISSING: forgot_ticket_id.txt
|----> MISSING: new_reply_by_staff.txt
|----> MISSING: new_ticket.txt
|----> MISSING: ticket_closed.txt
|----> MISSING: category_moved.txt
|----> MISSING: new_reply_by_customer.txt
|----> MISSING: new_ticket_staff.txt
|----> MISSING: ticket_assigned_to_you.txt
|----> MISSING: new_pm.txt
|----> MISSING: new_note.txt
|----> MISSING: reset_password.txt

I have verified that all files are on the server.

How can I fix this? Just an FYI, this is a brand new install.

Here is the system info:

HESK version: 2.7.3 - HESK is up to date
PHP version: 7.0.22-0ubuntu0.16.04.1 (MySQLi)
MySQL version: 5.7.19-0ubuntu0.16.04.1



Thanks,
Adam

Re: ERROR: Please select Hesk language

Posted: Fri Oct 20, 2017 5:38 am
by Klemen
You either don't have any email templates inside the "language/en/emails" folder or PHP is unable to read those file (check permissions).