Responsive editor problem

[caygri]

Hello,

I update mods hesk in 3.1.1 after upgrade I have 2 problem.

1. from my iphone i see not responsive the editor.


2. when client open a ticket, in email notification and assiment email I'm not receive the link where I found ticket but I see the shortcode



Can you help me?

[mkoch227]

The format for inserting the tracking URL is %%TRACK_URL%%. You have %%TRACK_URL%&.

Regarding the editor: sadly the editor isn't really responsive (at all). I'm planning on replacing it in the next minor release.

[caygri]

1. for editor ok...it's possibile use ckeditor or markdown editor?
2. mmm i dont touch it..i only install italian language. where I edit this?

[mkoch227]

Go to <path to your helpdesk>/language/it/email/html/ticket_assigned_to_you.txt. Find: %%TRACK_URL%&, replace with: %%TRACK_URL%%.

[caygri]

thank you so much!

[topoldo]

Oops! It was my fault!
It is the Italian translation of the html email file "ticket_assigned_to_you.txt that has this error.
Mike: how can I resubmit this file without resumbitting everyhing?
Topoldo

[mkoch227]

I've already fixed the translation in the translation system, so there's nothing you need to do

[topoldo]

Many thanks!
Topoldo