Script URL:
Mods for HESK version: 3.1.1
HESK version: 2.7.3
Hosting company:
URL of phpinfo.php: https://www.aristos94.net/phpinfo.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
When checking for updates in v3.1.1 it says: "Mods for HESK Version: 3.1.1 - Check for updates" and when you click on it, it sends you to HESK.com update checker (https://www.hesk.com/update.php?version=2.7.3) with bad results: "Missing version info"
Bug in update checker
Moderator: mkoch227
Re: Bug in update checker
Well, it looks like there are two issues going on here:
- It looks like you have "check for updates" enabled, but the actual update check is failing (I tried accessing the URL that is called to get the latest HESK/Mods for HESK version, and I'm getting a 500). Can you check your PHP logs and see if there's anything being logged?
- The URL that is used when the update check fails is incorrectly being pointed to hesk.com instead of mods-for-hesk.com. This will be fixed in a future update.
Mike, Lead Developer of
HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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- Posts: 45
- Joined: Wed Apr 01, 2015 10:33 am
Re: Bug in update checker
I was wondering if reinstalling the last 3.1.1 update could solve the problem, so I started uploading the files and when about the 80% files were uploaded, y checked the configuration page and it was OK!
HESK version: 2.7.3 - HESK is up to date
Mods for HESK Version: 3.1.1 - Mods for HESK is up to date
so, when the update finished I just deleted the Install folder and everything is fine now.
I suspect that the problem was that the first time I updated the Mods-for-hesk I didn't get all the files from the zipped package or so.
Thanks Mike.
HESK version: 2.7.3 - HESK is up to date
Mods for HESK Version: 3.1.1 - Mods for HESK is up to date
so, when the update finished I just deleted the Install folder and everything is fine now.
I suspect that the problem was that the first time I updated the Mods-for-hesk I didn't get all the files from the zipped package or so.
Thanks Mike.
Óscar