Customizable home ticket list by single user

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meamax67
Posts: 6
Joined: Mon Jun 12, 2017 12:37 pm

Customizable home ticket list by single user

Post by meamax67 »

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Hi Klemen, I would like to know if it is possible to have a specific visible ticket list in the home page for each user; is it possible for each single user to manage which columns he is able to see in the home page?

Thank you very much :D
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Customizable home ticket list by single user

Post by Klemen »

Sure, each user can set it like this:

1. login to admin and find the "Show tickets" form on homepage
2. Click "More options"
3. Select "Make this my default view"
4. Click "Show tickets"
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meamax67
Posts: 6
Joined: Mon Jun 12, 2017 12:37 pm

Re: Customizable home ticket list by single user

Post by meamax67 »

Hi Klemen, maybe I did not explain well, I would like each user is able to choose which columns to see in the home. Now I can only do it for the administrator, and what I choose as an administrator all see it. Instead, I would like each user to see in the home columns different from others.

Thanks
meamax67
Posts: 6
Joined: Mon Jun 12, 2017 12:37 pm

Re: Customizable home ticket list by single user

Post by meamax67 »

Hi klemen,

We probably did not understand :)

I need each user to be able to see different columns/fields depending on their needs(e.g. I can see certain columns/fields, while my colleague from another department is able to see different ones, depending on what he needs); is it possible?

This is very important for my factory...

Thanks :)
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Customizable home ticket list by single user

Post by Klemen »

I see what you mean now and unfortunately no, this is not possible at the moment.

Will consider it for future releases.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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