Script doesnt stop generating new ticket numbers for the same subject.

[andrecarvalho]

Script URL: http://travelindustry.com.br/suporte/
Version of script: 2.7.3
Hosting company: WebHOstingHub
URL of phpinfo.php: http://travelindustry.com.br/suporte/phpinfo.php
URL of session_test.php: http://travelindustry.com.br/suporte/session_test.php
What terms did you try when SEARCHING for a solution: pipe, piping,POP3 fetching

Write your message below:

I installed the script and configured pop3 fetching to generate tickets from emails sent to a specific mail box. I added a cron job to run every 5 minutes.

Now I receive an email every 10 min with a new ID number for the same e-mail support sent. It´s more than duplicated! Never ends!

Thanks

Andre

[Klemen]

You have one (or both) of these issues:

1. email address used for POP3 fetching must NOT be used anywhere else. Make 100% no Hesk user has the same email address; if he does, email notifications are sent to that address then next time cron run the email notification is turned into a ticket again...

2. in admin panel > settings > email tab > POP3 fetching make sure "Keep a copy" is set to OFF