issues with piping

[usebruno]

Script URL: /public_html/myusername/helpdesk/inc/mail/hesk_pipe.php
Version of script: 2.7.3
Hosting company: oneplace.pt
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
lambda_func()

Write your message below:

When i send a email some times i receive this info back:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |$home/public_html/oneplace/helpdesk/inc/mail/hesk_pipe.php
generated by suporte@oneplace.pt

The following text was generated during the delivery attempt:

------ pipe to |$home/public_html/myusername/helpdesk/inc/mail/hesk_pipe.php
generated by suporte@oneplace.pt ------

[Tue May 16 11:51:03 2017
] [notice] EACCELERATOR(88230): PHP crashed on opline -6148913521533065444 of __lambda_func() at /home/jhgjhg8/public_html/oneplace/helpdesk/inc/common.inc.php(1424) : runtime-created function:1426


thanks,
Bruno

[Klemen]

Try disabling eaccelerator by creating a file called ".htaccess" inside your "helpdesk" folder with the following contents:

Code: Select all

php_flag eaccelerator.enable 0
php_flag eaccelerator.optimizer 0

If you still get the same error, ask your hosting company to disable eaccelerator for your helpdesk folder.

[usebruno]

i have added that code, the error don´t appear, but now
some tickets are not created
thanks,

[Klemen]

Hesk will not create a ticket if:

1. it is exact duplicate; when testing make sure each email has a unique subject/message
2. if email "From" is missing or is banned
3. if email has no message and you have "Ignore piped/fetched emails with no message" enabled in Settings > Email tab
4. if there are many emails from the same email address (more than "Max hits" within "Timeframe" under "Email loops")
5. if the email is from a "noreply" address or appears to be a returned mail notification

If you are having problems with a specific email message let me know.