How to change Sort by Owner

[ArnoldHD]

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I'd like for the unassigned (NEW) tickets to sort to the top in the main admin screen.

Arne

[Klemen]

In the admin panel home page find the "Show tickets" form, click "More options" and you will see all the available sorting options.

If you select "Make this my default view" before clicking "Show tickets", the selected options will be saved for your account.

Note that any other options, not listed there, are obviously not available and would have to be manually coded if you needed them.

[ArnoldHD]

Thank you for the prompt response. That still sorts the unassigned (New) below mine. I'd like them to always be on top.

What file do I have to change? And where?

Thank you.

Arne

[Klemen]

Customizations are unfortunately out of the scope of my support. You will need to find and modify the code yourself or hire a PHP developer to help you out.

[ArnoldHD]

Not looking for you to modify... looking for some insight on where to start.

I have seen similar suggestions here before.

I have already modified things, just can't put my finger on where the sort is controlled.

Arne