Email is not converting into the ticket

[taimoor03]

Script URL: http://www.genxsolutions.co.uk/home/support/
Version of script: 2.6.7
Hosting company: xilo communication
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: turned pipe setting on from hesk and configured 755 permission. I am not really sure about setting path to PHP

Write your message below:

I have installed Hesk version 2.6.7 and configured all setting. Everything else is working fine but i want email to convert in to the ticket. I am using SMTP for sending email and email piping is also on and set the permission (755)as well. What else i need to do to make it work.

Any help will be appreciated.

Thank you.

Kind Regards

[Klemen]

Have you followed instructions in the knowledgebase?
https://www.hesk.com/knowledgebase/index.php?article=58

[taimoor03]

Hi,

Thanks for reply. es i have followed the steps but couldnt get the following point.

"Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server."

How will i know if the path is correct, is their any example for this?

Thank you.

[Klemen]

That's something your hosting company should confirm. However, the default path should work on most servers.

The most problematic is 5th step; unless you have a CPanel server, it may be tricky to setup email to script piping (you may want to use POP3 fetching instead); again, this is something you need to verify with your hosting company.

[taimoor03]

Hi,

I am using Cpanel server. The reason i am not using POP3 is because that need Cron Job. How can i configure email piping in Cpanel.

Kind Regards

[Klemen]

A link to instructions is in the above article...

[taimoor03]

Dear Klemen,

I have checked that instructions but in my Cpanel i don't have Forwarder option in email section.

[Klemen]

Can you set email piping in "Email filters"?

If not, this is again something you will need to check with your host.

[Klemen]

P.s.: you will need to click "Advanced" when adding a forwarder/filter to show the "Pipe to a program" option in Cpanel.

[taimoor03]

Hi Klemen,

Sorry i cannot see these options in my Cpanel,s Email section. But there is option to set Cron Job. If i configured POP3 in Hesk setting how can i configure Cron Job to convert emails into tickets.

KInd Regards

[taimoor03]

Hi,

I have successfully configured cronjob and its working fine now. Thank you for the support.

Regards
Taimoor