Put email ticket in category via email subject

[stevenf]

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Hello. Is it possible to categorize email tickets by subject in email? To be more precise, let's say the company has different branches in different cities and want to know from which city is the sender without looking at his email and checking internal database.

So basically I'm asking - if email subject contain problem plus city name and there is a category with the same city name, when that is matched, Hesk automatically assign the ticket to that category. Or something like that.

I'm trying to figure out a solution to have all tickets in one system and not to have separated hesk's for each city.

[Klemen]

Possible? Yes.
A built-in solution? Unfortunately no.

To get this working you should hire a PHP developer to modify the hesk_email2ticket() function for you, located in the inc/pipe_functions.inc.php

[stevenf]

Hi Klemen,

thx for reply. Will look into it.