Category Select

Helpdesk for my helpdesk software

Moderator: mkoch227

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Bilgisayar Destek
Posts: 13
Joined: Sun Mar 15, 2009 11:26 am

Category Select

Post by Bilgisayar Destek »

Version of script: 2.7.1
Hosting company: SiteGround

Hello,

First of all, thank you for this excellent support system. I updated it. Then, a support category selection page started to seen.

http://armonatraining.com/destek-sistem ... .php?a=add

How can I disable this feature?

Best Regards
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Category Select

Post by Klemen »

Submitting a ticket is now a two step process, because custom fields are defined based on the category selected.

You can replace that with a drop-down select box if you change "Category select limit:" setting to a value lower than number of categories you have (admin panel > Settings > Help desk > Features), but it will still be a two step process (and the default way is easier for customers as it's a single click operation only).
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