Mods for HESK 3.0.0 BETA 1 Released

[mkoch227]

Mods for HESK 3.0.0 Beta 1 has been officially released, available at https://mods-for-hesk.mkochcs.com.

THIS IS A PRE-RELEASE VERSION AND MAY BE UNSTABLE. DO NOT USE THIS IS IN A PRODUCTION ENVIRONMENT!
(if you ignore that warning and use it in a production environment anyways, be sure to make a backup of everything first. Mods for HESK is not responsible for data loss!)

Changelog for 3.0.0:

• BUGFIX: Ticket tab on header is no longer displayed when helpdesk is in KB mode only
• BUGFIX: Fixed an 'undefined_variable' on the header when in maintenance mode
• BUGFIX: Fixed an issue where the wrong message editor was used when editing a ticket / reply
• New admin backend UI, powered by AdminLTE
• Update to HESK 2.7.0 RC 1
• Dropped support for HESK 2.6.x

Please report any issues with the beta either at this thread or at the Mods for HESK GitLab repository.

[alcazar]

No issues so far.
Its really nice looking now, although the main window is now smaller.
Is it possible to have the new menu as sort of "sidebar", which can be "closed" and "opened" ?
(i. e. like LimeSurvey has)

And to help you a bit, take a look into my Thread -> viewtopic.php?f=19&t=5730
Thanks.

[mkoch227]

You can click the hamburger icon at the top (near the name of the help desk) to collapse the menu (however it will most likely re-expand every time you load a page). I can add something to keep track of the menu state (perhaps a cookie?)

[alcazar]

Oops, didnt see that button ,but working as intended.
As for the menu state, it could be also a setting (either global setting or profile) if possible.
Thanks.

PS: Since master Klemen wanted to rewrite the UI for (normal) Hesk 3 too, maybe he can use this as suggestion/imagination

[zmenchho]

one bug perhaps?

when you try to reply to a ticket as a "user" and click reply, it loads /reply_ticket.php and contains a white page and dosent submit the reply.




another question, on the admin side, how do we get "submit reply & close" back?

[rickerg]

We also noticed the "Send Reply and Close" was missing from the Admin ticket reply page. We would like to see it return as well.

[mkoch227]

one bug perhaps?

when you try to reply to a ticket as a "user" and click reply, it loads /reply_ticket.php and contains a white page and dosent submit the reply.

Yep, it's a bug. It will be fixed in beta 2.

another question, on the admin side, how do we get "submit reply & close" back?

We also noticed the "Send Reply and Close" was missing from the Admin ticket reply page. We would like to see it return as well.

This is also a bug in the beta that will be fixed in beta 2.

Oops, didnt see that button ,but working as intended.
As for the menu state, it could be also a setting (either global setting or profile) if possible.

The navigation menu will return to the top in the next beta due to some concerns from users. The sidebar will be used for select pages that would benefit from the sidebar, such as the view ticket, calendar, and settings pages.

[zmenchho]

Awesome! THanks!

one bug perhaps?

when you try to reply to a ticket as a "user" and click reply, it loads /reply_ticket.php and contains a white page and dosent submit the reply.

Yep, it's a bug. It will be fixed in beta 2.

another question, on the admin side, how do we get "submit reply & close" back?

We also noticed the "Send Reply and Close" was missing from the Admin ticket reply page. We would like to see it return as well.

This is also a bug in the beta that will be fixed in beta 2.

Oops, didnt see that button ,but working as intended.
As for the menu state, it could be also a setting (either global setting or profile) if possible.

The navigation menu will return to the top in the next beta due to some concerns from users. The sidebar will be used for select pages that would benefit from the sidebar, such as the view ticket, calendar, and settings pages.