PHPJunkyard support forum

Posted: **Wed Nov 09, 2016 9:20 am**

Script URL:
Version of script: hesk 2.41
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
when support staff insert new ticket, the owner option in the bottom is set ">unassigned<" by default, how to change the default to ">auto-assign<"?

thanks

Posted: **Wed Nov 09, 2016 11:56 am**

In the admin/new_ticket.php change

Code: Select all

		<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
		<?php

		if ($hesk_settings['autoassign'])
		{
			echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
		}

to

Code: Select all

		<?php

		if ($hesk_settings['autoassign'])
		{
			echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
		}
        ?>
        <option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
        <?php

Posted: **Thu Nov 10, 2016 1:35 am**

hi Klemen

thanks! it work as I expect.

Eagle

PHPJunkyard support forum

How to set auto-assign owner for new ticket

How to set auto-assign owner for new ticket

Re: How to set auto-assign owner for new ticket

Re: How to set auto-assign owner for new ticket