How to set auto-assign owner for new ticket

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deserteagle369
Posts: 94
Joined: Wed Feb 29, 2012 2:00 am

How to set auto-assign owner for new ticket

Post by deserteagle369 »

Script URL:
Version of script: hesk 2.41
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URL of session_test.php:
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when support staff insert new ticket, the owner option in the bottom is set ">unassigned<" by default, how to change the default to ">auto-assign<"?

thanks
Eagle
Life is a journey.
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: How to set auto-assign owner for new ticket

Post by Klemen »

In the admin/new_ticket.php change

Code: Select all

		<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
		<?php

		if ($hesk_settings['autoassign'])
		{
			echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
		}
to

Code: Select all

		<?php

		if ($hesk_settings['autoassign'])
		{
			echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
		}
        ?>
        <option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
        <?php
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deserteagle369
Posts: 94
Joined: Wed Feb 29, 2012 2:00 am

Re: How to set auto-assign owner for new ticket

Post by deserteagle369 »

hi Klemen

thanks! it work as I expect.

Eagle
Eagle
Life is a journey.
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