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when support staff insert new ticket, the owner option in the bottom is set ">unassigned<" by default, how to change the default to ">auto-assign<"?
thanks
How to set auto-assign owner for new ticket
Moderator: mkoch227
-
- Posts: 94
- Joined: Wed Feb 29, 2012 2:00 am
How to set auto-assign owner for new ticket
Eagle
Life is a journey.
Life is a journey.
Re: How to set auto-assign owner for new ticket
In the admin/new_ticket.php change to
Code: Select all
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
<?php
if ($hesk_settings['autoassign'])
{
echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
}
Code: Select all
<?php
if ($hesk_settings['autoassign'])
{
echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
}
?>
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
<?php
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Also browse for php hosting companies, read php books, find php resources and use webmaster tools
-
- Posts: 94
- Joined: Wed Feb 29, 2012 2:00 am
Re: How to set auto-assign owner for new ticket
hi Klemen
thanks! it work as I expect.
Eagle
thanks! it work as I expect.
Eagle
Eagle
Life is a journey.
Life is a journey.