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function suggestion: custom ticket sn
Posted: Fri Jun 17, 2016 3:33 am
by Barlos
Can Hesk's ticket have SN (Serial number) field, in integer format? Custom format such example as below:
0001,0002,0003, .... 0999, etc.
Admin or Staff can the search.
Currently the custom field only has text format field.
Best Regards
Re: function suggestion: custom ticket sn
Posted: Fri Jun 17, 2016 2:32 pm
by Klemen
Tickets already have a sequential ticket ID (see ticket head, next to the tracking ID display) and staff can indeed search by the sequential ticket ID.
If you want to display it with leading zeros that's just a formatting thing.
Re: function suggestion: custom ticket sn
Posted: Tue Jun 21, 2016 7:26 am
by Barlos
It's because I already have tracking doing method right now. Simply creating a folder with SN and put everything files in there.
I would keep the old one and move the new one to hesk, that's why I need a numbering field to go on.
Re: function suggestion: custom ticket sn
Posted: Tue Jun 21, 2016 7:52 am
by Klemen
You can increase the sequential ID number by going directly into MySQL (for example using phpMyAdmin) and do something like
Code: Select all
ALTER TABLE hesk_tickets AUTO_INCREMENT = 999;
Re: function suggestion: custom ticket sn
Posted: Wed Jun 22, 2016 2:47 am
by Barlos
ok Thankx