function suggestion: custom ticket sn

[Barlos]

Can Hesk's ticket have SN (Serial number) field, in integer format? Custom format such example as below:
0001,0002,0003, .... 0999, etc.

Admin or Staff can the search.

Currently the custom field only has text format field.

Best Regards

[Klemen]

Tickets already have a sequential ticket ID (see ticket head, next to the tracking ID display) and staff can indeed search by the sequential ticket ID.

If you want to display it with leading zeros that's just a formatting thing.

[Barlos]

It's because I already have tracking doing method right now. Simply creating a folder with SN and put everything files in there.

I would keep the old one and move the new one to hesk, that's why I need a numbering field to go on.

[Klemen]

You can increase the sequential ID number by going directly into MySQL (for example using phpMyAdmin) and do something like

Code: Select all

ALTER TABLE hesk_tickets AUTO_INCREMENT = 999;

[Barlos]

ok Thankx