Notification e-mails going to customers, but not to HESK users

[GreyKnight]

Hi guys

Can somebody shed any light on this?

I've just set up the latest version of HESK 2.6.7. It's all gone well and this is the first time I've had to ask for help.

I have PHP mail selected for notifications. When I submit a test ticket, say from my home e-mail address, HESK successfully sends the "We've received your ticket" e-mail back to my home e-mail address. However, none of the registered HESK users receive any e-mails telling them that a new ticket has been received.

I ticked all the boxes on the Notifications tab when setting up the users. I can't seem to find any reason why this function isn't working.

Any suggestions?

thanks

[Klemen]

With defaults, only a single staff member should be receiving notifications (unless he/she has them turned off in Profile).

HESK will send notifications to all users (who have access to ticket category and haven't disabled notifications) if you turn "Auto-assign tickets" to "OFF".

With auto-assign set to ON (default), tickets will be assigned to a staff member after being submitted and only the assigned member will receive a notification.


If NONE of the users receive any notifications then it must be a local delivery or spam filter problem as email sending indeed works (customer does get notification).