Item found in search knowledge base is not displayed when the same words are searched in the subject of a new ticket

[Hidroxid]

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Write your message below:
I have a few items in the knowledge base.
When I do a search in the knowledgebase search works ok and shows me related articles, however, if I proceed to create a new ticket and write the same words on the subject, not the items are displayed.

Search processes are different?

Any hints on how to solve?

Test with: comprar los sistemas

Regards.

[Klemen]

The article suggestion only starts to work when both Subject and Message are there.