I bet the issue is due to not properly handling "SQL time" vs regular PHP time. I will compare my code with the default HESK code to make sure that they are the same (chances are I missed something )
Mike, Lead Developer of HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
Ok there was a bug. You can notice this by looking at "Created" on the top part of the ticket, and "created" on the left sidebar. As you can probably tell, they're different! I made the fix for 2.6.0; however if you want to apply it immediately, check out https://gitlab.com/mike-koch/Mods-for-H ... 9fb4112982 to see what was changed.
Mike, Lead Developer of HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.